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Content governance: Best practices & tools to build a model that works
Your organization likely has a solid content strategy in place
Your organization likely has a solid content strategy in place — one that guides teams to create engaging, on-brand content that aligns with business objectives and drives results.
But how do you make sure content stays compliant? How do you keep content accessible, yet secure? And how is that content passed through stages of approval?
These are the questions answered by content governance.
Think of content strategy as designing and building your dream house — the layout, style, and materials. Content governance, on the other hand, is the smart home system that keeps everything running smoothly and securely.
In this blog, we’ll break down the essentials of content governance — and how to build a model that truly works for your enterprise.
In this article
What is content governance?
The term content governance refers to the policy, standards, and frameworks that define how an organization manages and maintains its content. These frameworks act as guidelines that define everything an organization needs to know — the who, where, what, when, and how — to execute its content strategy.
What does that actually look like?
Content governance looks different for every company, but essentially encompasses a number of key documents, workflows, and software tools that dictate how content is managed across an organization. These documents and tools provide a blueprint that outlines the roles, processes, and rules needed to ensure consistency, compliance, and brand integrity.
We call this blueprint a content governance model.
Here’s a deeper dive into what a content governance model might look like:
1. Written documentation
- Guidelines and manuals: Practical documents, such as style guides, brand voice manuals, or content templates, which provide direction for content creators and editors.
- Policy documents: These outline the rules, standards, and guidelines for content creation, approval, and distribution. They define roles, workflows, compliance requirements, brand guidelines, and access controls.
2. Diagrams and flowcharts
- Workflow maps: Visual representations showing how content moves through various stages (creation, review, approval, publication). These charts illustrate roles and decision points, making the process easy to understand and follow.
- Hierarchy charts: These show the roles and responsibilities within the content governance framework, highlighting who has decision-making authority at each stage.
3. Digital tools and platforms
- Content Management Systems (CMS): The content governance model often involves content management software, like a CMS and ECM (Enterprise Content Management) platform, for example Templafy and SharePoint, which enforce the guidelines through access controls, automated workflows, and version control.
- Collaboration and project management tools: Platforms such as Asana, Trello, or Confluence may be used to track content production, approval workflows, and to store the documentation for easy access.
Who creates it?
A cross-functional team develops the content governance model, often including content strategists, marketing managers, legal or compliance officers, IT, and executive stakeholders. Each contributes to defining guidelines, processes, and technical implementations that align with the organization’s goals and regulatory requirements.
In what format?
- Living documents: The model exists as living documents — which should be stored in a centralized digital repository — that evolve with the business.
- Integrated in software: The model’s elements, like workflows and access controls, are embedded in the organization’s content management systems to automate processes and enforce rules.
What is a content governance model?
In essence, a content governance model is both a set of guidelines and a technical framework that shapes how content is created, managed, and maintained, ensuring it aligns with business objectives and compliance standards.
Why do organizations need content governance?
Without a content governance model in place, bottlenecks slow down workflows and costly errors occur.
In fact, 94% of employees regularly find errors in “finalized” documents, and 62% waste time recreating content that already exists — according to a Templafy survey of 2,000 global workers.
Here’s what happens when content governance is missing.
- Brand inconsistency: When content lives in scattered locations without central oversight, it’s nearly impossible to keep branding consistent. Outdated logos, mismatched fonts, or off-brand messaging can slip through the cracks, weakening your brand identity.
- Workflow bottlenecks: A lack of clear processes and roles results in approval delays and slow turnaround times. Content creators are left chasing feedback, causing unnecessary hold-ups that affect productivity and project timelines.
- Compliance issues: In industries where regulations are non-negotiable, content that hasn’t been reviewed for compliance can pose serious risks. Without governance, you can’t ensure every document aligns with legal, financial, or industry standards.
- Productivity blockers: Searching for the latest assets drains valuable time. When governance is missing, teams face unnecessary productivity blockers that undermine efficiency.
content governance
3 benefits of a robust content governance plan
A strong content governance plan streamlines your content process by bringing structure and control. It centralizes guidelines, workflows, and compliance checks, ensuring every piece of content is consistent, high-quality, and on-brand. This level of oversight turns content into a strategic asset that drives business objectives.
- Consistency
Keeps every document on-brand, no matter the creator, by centralizing brand guidelines and assets for a unified presence. - Quality
Establishes clear review processes to ensure all content is polished, accurate, and aligns with company standards. - Compliance
Automates rules and controls to meet regulatory requirements from the start, reducing risks and safeguarding the organization.
How centralized control facilitates it all
Centralized control is the backbone of an effective content governance model. When templates, brand assets, and workflows are stored in one place, it’s easier to enforce guidelines, maintain compliance, and keep content updated. This creates a single source of truth for your organization, ensuring every team member has access to the latest, approved content, removing ambiguity and boosting efficiency.
Now for a deeper dive into how software tools can help the content governance processes run smoother.
Software: Content governance tools to prioritize
By utilizing advanced content governance tools, organizations can prioritize efficiency, compliance, and brand consistency. From housing all content in a centralized platform to leveraging automated workflows, these tools ensure that every piece of content is managed, reviewed, and distributed seamlessly.
Let’s explore the features that make content governance software an essential asset for modern enterprises.
- Centralized platform: It provides a single source of truth for all your content. Everything from templates and brand assets to finalized documents is stored in one accessible location.
- Automated workflows: Say goodbye to manual follow-ups and bottlenecks. Automated workflows route content through the necessary approval stages, ensuring it’s reviewed, edited, and signed off efficiently.
- Built-in compliance: Integrated compliance tools automatically check for adherence to regulatory and brand guidelines, reducing risk and ensuring content is always compliant.
- Role-based access: Permissions are assigned based on roles, so the right people have access to the right content. This control minimizes errors and keeps sensitive information secure.
- Performance insights: Advanced reporting features let you monitor content usage, turnaround times, and compliance rates, providing actionable insights for optimizing your content strategy.
content governance
How to implement content governance (in 5 steps)
Ready to build your content governance model? Here’s how to get started:
- Define policies and standards
Establish your content guidelines, compliance requirements, and approval processes. Think of these as the rulebook that governs content creation and management. - Assign roles and responsibilities
Clearly define who owns each stage of the content lifecycle. This ensures accountability and smooths out bottlenecks in the workflow. - Create workflows
Map out the steps content will go through, from creation to publication. Use software tools to automate these workflows and keep things moving efficiently. - Set up centralized storage
Choose a content management system (CMS) or ECM platform to store all content, assets, and templates. Organize content in a way that makes it easy to find and access. - Monitor and optimize
Regularly review your governance model’s effectiveness. Use performance insights to identify areas for improvement and adapt your model as your business evolves.
Enterprise content governance: It’s all about compliance
With the rise of privacy regulations in the EU (GDPR) and the US (CCPA) — and as cloud-based content infrastructure becomes more dominant — companies in every industry are seeing the need for greater data security. That’s why, when it comes to enterprise-scale organizations, content governance is a compliance measure.
Effective content governance should cover all of an organization’s content: both external and internal documents. And it’s the internal business documents that pose the biggest threat to data breaches — as these documents often contain sensitive information.
It’s now more important than ever to create robust systems that streamline and automate compliance in content.
What is the relationship between regulatory compliance or security and proper document governance?
“With laws like GDPR, one question that companies often overlook is how can you capture and demonstrate that you are, in fact, compliant? If you’re storing data on users in the cloud, for example, how do you prove that people have agreed to your terms? How do you store that information? Well, if you have a document governance infrastructure in place, you’ll ensure that you have the metadata to prove compliance.”
Erik Lind
Document and ID domain management, Hitachi Energy
The Content is Everything report
2,000+ professionals on how rapid content growth is creating new risks
Why Templafy for content governance?
Templafy revolutionizes how enterprises create, manage, and distribute content, making smarter workflows and seamless brand governance simple.
Automated document creation
Streamline the creation of everything from contracts to reports with Templafy’s dynamic document generation. Every piece of content is automatically populated with the latest, approved data, ensuring accuracy, compliance, and a faster delivery time.
Seamless integration
Templafy works with the tools your teams already use, like Microsoft 365, Google Workspace, and Salesforce. Employees can access and create documents directly within these platforms, enhancing productivity and reducing the friction of switching between different systems.
Always on-brand
Keep every document on-brand, no matter who’s creating it. Templafy automatically applies the latest templates, logos, and disclaimers, maintaining brand integrity and compliance at every level — whether it’s one document or a thousand.
Dynamic templates
Personalize content at scale with dynamic templates that adapt to a user’s location, department, or role. No need to manage countless master templates — this flexibility ensures accuracy and relevance in every document, supporting a more streamlined content governance model.
AI-driven productivity
With built-in AI capabilities, Templafy elevates document workflows. Managed AI assists in content creation, tracks document engagement, and offers real-time insights to optimize performance. This ensures your teams produce high-quality, compliant content faster.
Centralized access and control
Templafy centralizes access to all templates, assets, and documents, acting as a single source of truth. This not only simplifies content updates but also ensures compliance across the organization, giving employees everything they need in one secure platform.
Ready to secure your content governance?
The best way to learn more about Templafy is to see it in action.
Book a demo with Templafy to see how a powerful document automation platform can transform content management and oversight, streamline your workflows, and help you build on-brand documents at scale.