CASE STUDY
How Live Oak Bank is streamlining its approach to scaling client deliverables
“Templafy has far exceeded our expectations, enabling us to drive brand consistency across all our marketing and communications efforts with ease.”
Micah Davis
Chief Marketing Officer, Live Oak Bank
INDUSTRY
Banking and Finance
LOCATION
USA
EMPLOYEES
600+
Revolutionize the creation and deployment of 200+ assets
Typical of the banking industry, Live Oak Bank deals with a large volume of content that included sales sheets, applications, and more. Before working with Templafy, the firm didn’t have a clear process of managing this content, leading to quality and control issues. Templafy helped Live Oak Bank drive new compliant and streamlined processes for creating and managing its documents.
The firm redesigned over 200 customer-facing forms, complete with new branding and fillable fields, and deployed them enterprise-wide using Templafy. Any updates to texts, links, and visual assets are now made centrally and rolled out instantly, meaning Live Oak Bank employees always send out professional, consistent, and well-designed content.
The results
- Revolutionize the creation and deployment of 200+ assets
- Maximize compliance and minimize data risks
- Empower employees to be business compliant without sacrificing productivity
Maximize compliance and minimize data risks
Banking is a highly regulated industry. It’s vitally important Live Oak Bank always keeps sensitive information safe. For any business content that includes private company data on slides, such as pitch decks or anything customer-facing, Live Oak Bank employs Templafy’s Validator feature. This security plug-in ensures document information is always up to date, minimizing the risk of data misuse. Document admins can also assign access rights to selected data and lock specific fields or slides, giving Live Oak Bank maximum control over its content and messaging.
Empower employees to be business compliant without sacrificing productivity
Before implementing Templafy, the staff at Live Oak Bank relied on personal preferences for document creation and storage. Usually storing files and templates on their desktops, it wasn’t uncommon for employees to deliver documents containing old logos, outdated copyright information, non-fillable applications, or pixelated imagery. Now, all Live Oak Bank’s latest, pre-approved assets are accessed easily directly within the programs employees are already using. Any updates can be made seamlessly, without users relying on IT or design resources, and without disrupting users’ workflows. This streamlined workflow has resulted in increased professionalism and is credited by Live Oak Bank as a major contributor to positive annual results.
“Whenever we’re talking about what Live Oak Bank will do next, we think about how Templafy can be involved. Templafy is essential for our company to be efficient and keep us on-brand.”
Ben Meaney
Head of Marketing Operations
The Solution
Live Oak Bank’s perfected processes
Streamlined workflows
Revolutionize the creation and deployment of 200+ assets
Security from the outset
Maximize compliance and minimize data risks
Smarter processes
Enable compliance without compromising on productivity
About Live Oak Bank
Live Oak Bank is on a mission to be America’s small business bank and has rapidly expanded in recent years, offering accessible and personalized financial services to a diverse national client base. As the bank grows, maintaining a unified and aligned workforce becomes increasingly crucial for achieving business results, especially in the highly regulated banking industry. Templafy’s Library, Dynamics, and Validator modules help Live Oak Bank streamline workflows, ensure business compliance, and support team alignment, all while enhancing the client experience.