These are unprecedented times we’re living in.

With the COVID-19 pandemic impacting everyone worldwide, we’re sharing the ways that we’re handling this unique situation and supporting our employees, partners and customers.  

How we’re supporting our employees 

We’ve made it a priority to look after our employees and their families. We’ve followed the best advice available at each of our office locations and advised every staff member to work from where they feel most safe.

Templafy has a Remote Working Plan which is part of our Business Continuity Plan, last tested in August 2019. In addition, key stakeholders (CEO, CISO and HR) have made a Pandemic Response Plan to the current COVID-19 outbreak. This plan covers both the people and the business functions of Templafy, making sure everything possible is put in place to facilitate the smooth continuation of our business. This includes the Emergency Task Team, whose mandate is to actively monitor the situation and provide regular updates company-wide. This Team meets daily to keep abreast of developments and advice from trusted sources, such as WHO and the different governmental authorities where our offices are located.

Continuity in our daily workflows

We are very happy to report that our daily work has continued uninterrupted. As our software is fully cloud-hosted, it means our workflow can operate remotely. Our biggest challenge is being physically separated from our colleagues. To help employees with the transition to a working-from-home situation, we are doing our best to provide practical advice on ways to adjust to remote working. We are encouraging teams to stay in regular video contact to keep up morale and team spirit, for example.

Ensuring continued service for our customers 

We know that customers rely on Templafy’s products, and we are committed to keeping them running smoothly. We’ve prioritized the availability of Templafy’s service to our customers, and we have an ongoing business continuity and disaster recovery program which tests multiple situations that could potentially impact Templafy’s service. We’re actively monitoring our services to ensure we meet our commitments, and we have a publicly available status page where our uptime can be viewed. 

Overcoming challenges together with confidence

The current crisis reminds us of how we all need to band together to overcome challenges and complexities. We consider ourselves lucky that the majority of our business operations take place online, making the new office-less situation mostly a human challenge, for which we’re actively providing support and advice to our employees. We have confidence in the ability of Templafy’s systems and processes to handle remote employee workflows, unwavering confidence in every single one of our colleagues, and we’re well equipped to continue providing high-quality customer service. In short, we do not anticipate any disruption to our services.

Q&A on how we’re managing at Templafy

We’ve put together a set of questions and answers for a quick overview of how we’re managing our platform and our people: